Return & Refund Policy
Return & Refund Policy
- Due to food safety and hygiene reasons, we do not accept returns or exchanges for changes of mind or personal taste preferences.
- If your order arrives damaged, leaking, expired, incorrect, or with missing items, please contact us as soon as possible, preferably within 48 hours of delivery.
- For quality issues discovered later, please contact us promptly upon discovery.
- Provide your order number, a description of the issue, and clear photos of the affected products and packaging where possible. An unboxing video is helpful but not required.
- Do not consume products that appear spoiled or have damaged seals. Please contact us before returning or disposing of them.
- Following assessment, we will arrange a suitable replacement, refund, or delivery of missing items, respecting your rights under applicable law.
- GYENN will cover necessary return and replacement delivery costs for confirmed damaged, defective, or incorrectly supplied products.
- Approved refunds will be initiated within 14 business days, normally through the original payment method. Bank processing times may vary.
- We do not cover deterioration caused by improper storage or handling after delivery. Please follow the storage instructions provided.
- This policy applies to purchases through GYENN’s official website and does not limit your rights under Malaysian consumer protection laws.
- For assistance, contact 012 3040017